Artificial intelligence has moved from a novelty into everyday life, powering chatbots, workplace tools, scheduling systems, and even medical software. As AI use has grown, so have the injuries connected to it. Our personal injury attorneys at HGSK Law Firm are looking closely at this emerging area of law and are willing to pursue claims that many firms are not yet ready to take on.
AI injury claims generally fall into two categories: harm caused directly by an AI company’s product, and harm caused by someone else’s use of AI. Because the law in this space is still developing, few firms have built the experience to evaluate these cases. Our attorneys closely follow litigation trends related to AI-related harm so that Lancaster-area residents have somewhere to turn when they’ve suffered an injury.
When an AI Company May Be Directly Responsible
Several recent lawsuits allege that AI chatbot companies designed products that fostered unhealthy dependency in vulnerable users, including minors, and failed to intervene appropriately when users expressed suicidal thoughts. For example, a recent lawsuit filed by the parents of a 13-year-old alleged a chatbot contributed to their child’s death by suicide, one of several cases raising similar claims against AI chatbot developers. See Montoya v. Character Technologies, Inc., No. 1:25-cv-02907 (D. Colo. filed Sept. 15, 2025).
These cases argue that the harm came from how the product was designed and how it responded, not simply from content a third party posted, which is a legal theory distinct from earlier claims against social media platforms.
When Someone Else’s Use of AI Causes Your Injury
The second category involves injuries caused by another party’s reliance on AI, rather than by the AI company itself. For example, if an employer uses AI-powered equipment, scheduling, or decision-making tools, and that reliance contributes to a workplace accident, the injured worker may have both a workers’ compensation claim and a potential third-party claim against the business or the AI vendor involved. The same logic can apply outside the workplace, such as when a company’s use of an AI tool in its operations, hiring, logistics, or customer-facing systems leads to a preventable injury.
A couple of examples include:
The use of autonomous warehouse equipment, such as AI-guided forklifts or mobile robots. If a company deploys these systems without adequate safeguards and a malfunction or flawed AI decision causes a worker or visitor to be struck or injured, liability may extend beyond workers’ compensation depending on the circumstances and whether a third party contributed to the failure.
Hospitals and healthcare providers are increasingly using AI tools to prioritize patients, assist with diagnoses, and flag abnormal test results. If a healthcare provider unreasonably relies on an AI recommendation that delays treatment or overlooks a serious medical condition, an injured patient may have a medical malpractice claim against the provider. Depending on the facts, there may also be claims involving the developer or vendor of the AI system, although those cases present more complex legal issues.
Why Our Firm Takes These Cases
Many lawyers are hesitant to bring AI-related injury claims because there is limited case law to rely on. Our attorneys have decades of combined experience handling complex personal injury, product liability, and workers’ compensation matters, and we are willing to apply that experience to this developing area rather than wait for it to become settled law.
If You’ve Been Harmed, You’re Not Alone
If you or a family member has been affected by a chatbot or AI companion app, please know that help is available. Schedule a free confidential case review with our team at HGSK at 267-551-8782.